Listening is the key to all effective communication and simply hearing what someone tells you is not enough. Ineffective listening can put up barriers, cause misunderstandings and damage relationships. Conversely, when we listen actively, we pay full attention, notice nuance, spot non-verbal communication and ask the right questions.
In this session, we will introduce you to active listening and show you how it can transform your working relationships and job performance.
“Listening is the first learned, most used and least taught of the four basic communication skills.”
- listening/speaking/reading/writing
